Neal and Paul discuss today's contact centre

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This week, Neal and Paul discuss what the contact centre of today, not tomorrow, should look like.

Fireside chats without the fires
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00:00:00 5/8/2020

Past Episodes

Fireside chats without the fires
An interesting discussion for any QA/Training leaders. Neal Topf shares his insights on how to get the best from QA and Training within the Contact Centre. A valuable listen for anyone in these fields. Plus, we share our #cxheroes of the week:- Our #CXHeroesOfTheWeek:- Dr. Debra Bentson, CWPP, BBA, MBA, DBA Nick Glimsdahl, MBA ?I ICMI Featured Contributor Corey Klein Shep Hyken AT&T American Airlines Lea Morales All standout people! Please subscribe and show our Heroes some love #ChatsFires #CXConvos #CXHeroesOfTheWeek
00:00:00 5/22/2020
Fireside chats without the fires
Neal Topf and Paul discuss a recent cost savings article published by Brad Cleveland as well as sharing their #CXHeroes:- Jeremy Watkin Becky Roemen Andrew Gilliam (ICMI) Kathy Glackin (Crayola) Anne Marie La Venia SOCAP International Jeremy Hyde Leslie O'Flahavan Kustomer #CXConos #ChatsFires
00:00:00 5/15/2020
Fireside chats without the fires
On this week's podcast, Neal and Paul discuss key learnings that the customer services and the BPO industries have learnt. Neal also shares his thoughts on companies that have performed well and those who have not done so well during the COVID crisis. #CXConvos #ChatsFires
00:00:00 5/1/2020
Fireside chats without the fires
On this week's podcast, we welcome Eppie Titong III, VXI Country Manager to the podcast and discuss how The Phillippines is holding its own in the current climate and what the future is shaping up as. Neal Topf shares a report from Site Selection Group, LLC on how The Philippines is shaping up globally. It would mean the World to us if you could subscribe to the podcast. We can be found on all your usual Podcast Platforms #CXConvos #podcast #philippines
00:00:00 4/24/2020
Fireside chats without the fires
This week sees Neal and Paul discuss people who they consider to be CX Heroes
00:20:19 4/17/2020
Fireside chats without the fires

In today's podcast, Neal and Paul are joined by Joe Doherty from Five9.

Joe is an expert in his field and talks about gamification and how the Cloud is helping companies in the new norm.

Neal shares some recent insights he found worthwhile from Al Hopper.

It would mean the world to us if you would leave a comment or even share the podcast.

Neal - @nealtopf (t)

Paul - @paulcat72 (t)

Joe -@joedohertyusa (t)

Al - @AlHopper_ (t)

00:26:56 4/8/2020
Fireside chats without the fires

This week, we discuss QA and the role that function plays within the BPO world and how it will change in the future.

Please get in touch if you have any topics that you would like us to discuss.

Neal Topf - @nealtopf on twitter

Paul Catherall - @paulcat72 on twitter

It would mean the world to us both if you could give some comments on what you think of the podcast so far, good and bad!!

Thanks

00:22:52 4/3/2020
Fireside chats without the fires

Neal Topf and Paul Catherall discuss all thing BPO related in a series of fireside chats, without the fire.

00:39:25 3/27/2020
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